Terms Of Use

• All guests have to be 21 years old and present to book a room.
• All requests to reserve a room must include the first and last name of the adult occupying the room and a valid credit card for a guarantee of arrival.
• Our lodge rates are always awesome, and they are subject to change.
• All rooms are subject to a 10% occupancy tax, 2% TBID Tourism Business Improvement District. (Taxes and Fees are Subject to Change)
• There will be a 4% fee added to all debit and credit card transactions.
• Group trips are fun! When booking, keep maximum occupancy rules in mind- two people max for rooms with a single bed (Queen or King) and four people max for rooms with multiple beds. Additional guests must be confirmed with management or a $250 fine will be charged to the guest for any violation.

Check-in / Check-Out / Business hours

• Normal Business Hours are 8am to 9pm, seven days a week.
• Check-in time: 3:00 p.m. The Lodge will be ready. 
• Check-out time: 11:00 a.m. 

Check-in at 3pm CST

You can check-in any time after 3PM (Central Standard Time). Check-in Codes will be provided to you the day of your arrival via email.  

Please Note: that check-in cannot be completed until full payment for the room has been received and approved. Our check-in process is fully automated. If you need to speak with Customer Support, you can do so by calling us. 

Check-out at 11am PST

You can check-out any time up until 11AM Central Standard Time. Later check-out times may be requested although we may not always be able to accommodate late check outs and approval will depend on availability and on how busy we are. 

At check-out time, please lock the door behind you when you leave, and follow check-out instructions in our guest folder. Please note that a more detailed inspection of the lodge is usually made after the check-out time and we reserve the right to make charges for any violations of our property rules, damages to the room, or breakages found before the room is occupied again.

Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the room. Any damages to the towels, linens, or lodge equipment/furniture may result in additional fees and charges.

Extending Your Stay:

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans, and this can include relocating you to a similar room should this be necessary. 

Smoking & Damages Policy:

We are a smoke free property. This includes rooms, patios, balconies, hallways. If guests wish to smoke, they need to be 25 feet away from the hotel building. By acknowledging and signing this agreement you are confirming that you agree to a $250 fine (minimum) if ANY evidence of smoking is found in the room or in any of the building areas such as window ledges, stairs, or the entrance area near to the Lobby. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places. 

Please Note: We have a NO TOLERANCE policy on the following rules below and immediate termination of the rental agreement is possible if: 

• More guests stay in the property than agreed upon or are confirmed with management.
• Sub-letting the property, you have rented (or giving it to other people). The number of people residing in the room should be the same as confirmed in the booking. Accommodation for additional guests may be requested. A fee for each additional guest per night will be charged if agreed upon. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the room.
• All our guests are asked to respect the property and privacy of the neighbors and to not make any excessive noise between the hours of 10:00pm CST and 8:00am CST. Any noise and/or loud partying is not permitted and is subject to immediate termination of the reservation and the lodge code will be revoked along with a $250 charge.
• Our Lodge is not responsible for lost or forgotten personal things. If you did forget something, you can contact our customer support and we can see what we can do to get your personal items returned to you. This will be handled on a case-by-case basis and the Lodge is not responsible for any shipping costs, coordination, or damage to your personal items. 

Damages Policy:

During your stay, the room and all equipment and furniture should be treated with care and kept in order. Immediate notification to our hotel staff will be expected of any damages or breakages in the room. You (The Tenant) is financially responsible for any damage to the room. This includes losses caused by you (The Tenant) or a third-party negligent actions and behavior. A summary check will be made of the room check-out time. However, a more detailed review of the condition of the room and all equipment and facilities will be made soon after check-out and before another guest occupies the room. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or text immediately. Any costs will be claimed by return if they are greater than the booking amount. Please note, immediate notification after check-out of any damages to, breakages in or issues with the Lodge is expected.

Our Lodge can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected. Please remember The Bear’s Den Lodge is a NON-smoking facility! 

Furniture Clause:

Please note that all furniture is placed in the guest rooms specifically for a reason. Do not for any reason move any furniture around within the guest rooms. If any furniture (beds, TV’s, dressers, night stands, etc) is moved out of its original placement, you will be subject to a minimum incidental charge of $100. Additional charges beyond the $100 will be based on assessed damage to any of the items that have been moved or any damage to the room that was created due to the furniture being moved. 

Incidentals Clause:

Guests are responsible for maintaining the condition of furniture, fixtures, and equipment inside the rooms as they have found them upon arrival in the room. If something is already damaged, please take a photo and/or notify a customer service immediately so it can be properly documented. Should you decide to take any of the furniture, fixtures, and/or equipment that is inside the rooms out of the rooms or home with you, you will be subject to the following charges and we will assume you approve a corresponding charge to your account as follows:

• Pillows: Pillow – $20 | Pillow Protector – $15 | Pillow Case – $10 
• Towels: Bath Towel – $15 | Hand Towel – $10 | Bath Mat – $10 | Wash Cloth – $5
• Linens: Comforters – $75 | Sheets – $25 | Mattress Pad – $25  
• Lamp – $45
• Hairdryer – $45

Dog Policy & Fees: 

We love hosting our furry guests (dogs only) as long as they are potty trained, up to date on all their vaccinations, and friendly around other guests/pets. 

• The dog fee is $50 for the first night and an additional $25 per night every night thereafter for the entirety of your reservation. 
• Fee applies for each pet. 
• There are only 2 dogs maximum allowed per room reservation. 
• Dog fees do not apply to ADA-compliant service dogs with complete papers and documentation, but do still apply to emotional support animals (ESA).
  • Service Dog Fraud is a Crime – California Penal Code 365.7(a) – “Emotional Support Animals” and “therapy animals” are not ADA service Animals.

Dog Rules: 

Pet rules are in place in order to ensure our property and guests remain safe. These are the following rules all our furry friends must comply with:

1. Please always keep pets on a leash on the property
2. Pick up all dog poop and please use the back dirt area for the bathroom (not the center courtyard).
3. No dogs allowed on the furniture or beds under any circumstances
4. Do not use any linens, towels, or showers to clean your dog(s)
5. No dogs left on the property or in the rooms unattended.
6. No barking or noise disturbances allowed 

If any of the dog rules are violated, your incidental hold will be forfeit, additional charges may apply, and your reservation will be immediately subject to cancellation. 

Lodge Policy:

We want you to have a wonderful time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to the customer support immediately after registration to avoid responsibility and potential charges. The lodge allows guests, with permission, to receive occasional packages and special deliveries at the property but MUST get approval first from customer support. We are not responsible for the packages or their contents or the storage of them. Sing your heart out and have passionate conversation all day long, but from 10:00 p.m. to 8:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time). Violation of this policy can result in your reservation being canceled and additional fees may apply.

Kitchen Room Policy:

There is no direct heat or open flame cooking allowed in any of the rooms for the health and safety of all guests on site. No hotplates, griddles or BBQs are allowed in any of the rooms. If you are found cooking in a room, this is grounds for immediate termination of your rental agreement. No refunds will be given if you are terminated for violating Kitchen Room Policy.

NOTE: The Lodge is equipped with a fridge, microwave, and sink area. You will of course be allowed to warm up food in the microwave, and keep food, drinks, and medication cold in the fridge. That is it. If in doubt, contact our customer support. 

Minimum Age Policy:

You must be 21 years or older to confirm guest room accommodations at our Lodge.

ADA Policy:

Our Lodge is compliant with the Americans with Disabilities Act (ADA). We offer ADA accessible rooms within the Lodge. Please ensure at the time of booking that you put in the notes area that someone in your party is in need of “ADA” or “Accessible”.

Service Dog Fraud is a Crime

California Penal Code 365.7(a)

“Emotional Support Animals” and “therapy animals” are not ADA service Animals

Firearms Policy:

Any guest or visitor who is in possession of a firearm on hotel premises is personally responsible for abiding by all applicable federal, state, and local laws with respect to firearms. Subject to the following restrictions, guests of our Lodge who are lawfully permitted to possess a firearm may bring such firearm onto hotel premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room. Guests who fail to abide by this policy may be asked to leave the Lodge premises, without refund. The hotel premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm. The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. 

Guest Safety Policy:

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from. Security cameras are used throughout the premises, and anyone on our property may be recorded. The hotel assumes no responsibility for any personal bodily injury incurred while using any of our communal areas & facilities, where available. If you use any of our communal areas and facilities, you do so at your own risk.

Lost and Found:

The hotel is not responsible or liable for any items lost or left behind during a guests stay. Lost items that are left behind or found in the rooms or on property will be held by management for up to 2 weeks. Hotel management will make every effort to notify the appropriate guest should they want to come back on site and pick up their personal property. The hotel does not ship or mail items back to guests. It is the sole responsibility of the guest to retrieve their own lost property. Should the personal property not be retrieved within the first 2 weeks, by signing this agreement, the guest agrees that the hotel can donate or dispose of the personal property at their own discretion.

Internet – Network – Technology Systems – Privacy Policy – Disclaimer

Intended Use of the Services

User acknowledges and agrees that the Services are for personal use and agrees not to use the Services in a manner prohibited by any federal or state law or regulation. User further agrees to adhere to our Acceptable Use Policy (“AUP”). Transmission of any material in violation of federal or state law or regulation, including, but not limited to any copyrighted material, material protected by a trade secret or material or messages that are unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable in any manner or nature or that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation, is prohibited.

User acknowledges that there is content on the Internet or otherwise available through the Services which may be offensive, or which may not be in compliance with all local laws, regulations and other rules. We assume no responsibility for and exercises no control over the content contained on the Internet or is otherwise available through the Services. All content accessed or received by the User is used by User at his or her own risk, and we and our employees shall have no liability resulting from the access or use of such content by the User.

System and Network Security

Users may not attempt to circumvent user authentication or security of any host, network, or account (also known as “cracking”). This includes, but is not limited to, accessing data not intended for the User, logging into a server or account the User is not expressly authorized to access, or probing the security of other networks.

Users may not attempt to interfere with service to any user, host, or network (“denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.

Users may not use any kind of program/script/command, or send messages of any kind, designed to interfere with a user’s terminal session, via any means, locally or by the Internet.

Users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Users understand that there are certain security risks by utilizing wireless 802.11x networks. We are committed to maintaining a public network for ease of use and make no guarantees or representations regarding the security of our network. We recommend the use of personal firewall software and a VPN client to attach to private networks. As an option, we support routable IP addresses to all connection types to support a corporate VPN.

Privacy; Monitoring the Services

We are under no obligation to monitor the services, but we may do so from time to time and we may disclose information regarding User’s use of the Services for any reason and at our sole discretion in order to satisfy applicable laws, regulations, governmental requests, or in order to operate and deliver the Services in an effective manner, or to otherwise protect us and our Users. We agree to comply with the terms of our Privacy Policy as set forth on our website, as it may be amended from time to time.

IP Addresses

IP addresses are normally assigned on a dynamic basis and there is little or no assurance that the User will be assigned the same (or even similar) IP address between sessions.

Restrictions

Users agree not to run any servers in conjunction with the Services, including but not limited to, electronic mail, NAT, DHCP and DNS servers. In the event any User attempts to utilize a server on the network, we may, at our sole discretion, increase the fees associated with the Services, or terminate the Services.

Disclaimer of Liability 

THE SERVICES PROVIDED BY US ARE PROVIDED “AS IS.” WE MAKE NO WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, OR ANY WARRANTY REGARDING THE RELIABILITY OR SUITABILITY FOR A PARTICULAR PURPOSE OF ITS SERVICES. USER UNDERSTANDS AND ACKNOWLEDGES THAT WE EXERCISE NO CONTROL OVER THE NATURE, CONTENT OR RELIABILITY OF THE INFORMATION AND/OR DATA PASSING THROUGH OUR NETWORK. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY US, ITS DEALERS, AGENTS OR EMPLOYEES SHALL CREATE A WARRANTY AND USER MAY NOT RELY ON ANY SUCH INFORMATION OR ADVICE. WE MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, REGARDING THE QUALITY, ACCURACY OR VALIDITY OF THE INFORMATION AND/OR DATA RESIDING ON OR PASSING THROUGH ANY NETWORK. USE OF ANY INFORMATION AND/OR DATA OBTAINED FROM OR THROUGH SERVICES PROVIDED BY US WILL BE AT USER’S OWN RISK. USER ACKNOWLEDGES THAT WE ARE NOT LIABLE FOR ANY ERRORS OR INTERRUPTION IN THE INSTALLATION PROCESS OR IN PROVIDING THE SERVICES, WHETHER WITHIN OR OUTSIDE THE CONTROL OF US. UNDER NO CIRCUMSTANCES SHALL THE USER HOLD US OR ANY OF OUR AGENTS, CONTRACTORS OR REPRESENTATIVES RESPONSIBLE FOR ANY FORM OF DAMAGES OR LOSSES (INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR LOSSES) SUFFERED FROM, BUT NOT LIMITED TO ERRORS, DELAYS, LOSS OF INFORMATION, DELAYS IN THE INSTALLATION OR PROVISIONING PROCESS, OR INTERRUPTIONS IN THE SERVICES CAUSED BY THE USER, US OR A THIRD PARTY’S NEGLIGENCE, FAULT, MISCONDUCT OR FAILURE TO PERFORM. USER UNDERSTANDS THAT TELECOMMUNICATION AND/OR NETWORK ACCESS SERVICES MAY BE TEMPORARILY UNAVAILABLE FOR SCHEDULED OR UNSCHEDULED MAINTENANCE AND FOR OTHER REASONS WITHIN AND OUTSIDE OF THE DIRECT CONTROL OF US. UNDER NO CIRCUMSTANCES DO ANY SUCH ERRORS, DELAYS, INTERRUPTIONS IN SERVICES OR LOSS OF INFORMATION NULLIFY OR MODIFY THESE TERMS AND CONDITIONS. WE RESERVE THE RIGHT TO REFUSE OR TERMINATE SERVICES TO A USER AT ANY TIME WITHOUT CAUSE. THE INTERNET CONTAINS UNEDITED MATERIALS, WHICH MAY BE SEXUALLY EXPLICIT, OR MAY BE OFFENSIVE TO YOU OR OTHERS ACCESSING THE SERVICES. WE HAVE NO CONTROL OVER SUCH MATERIALS AND ACCEPT NO RESPONSIBILITY FOR SUCH MATERIALS. 

User Complaint Resolution 

In order to resolve a complaint regarding the Services or to receive further information regarding the use of the Services, User should contact us at the phone number listed on our website. 

Additional Terms and Conditions 

We may, from time to time, send e-mail messages or other forms of communication to User containing advertisements, promotions, etc. which may be offered by third parties. We make no representation or warranty with respect to the content of any such third party communications or goods or services which may be obtained in response to such communications and User agrees that we shall not have any liability with respect thereto, nor shall any such messages amend the Terms and Conditions unless specifically agreed to in writing by us. Additionally, our web site may contain links to Web sites operated by parties other than us. Such links are provided for your convenience only. We do not control such Web sites and is not responsible for their contents. Our inclusion of links to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.

Entire Agreement 

The Services Order Confirmation and Acknowledgement Terms and Conditions, the Terms and Conditions, the Acceptable Use Policy and the Privacy Policy contain the entire agreement and understanding concerning the Services and supersede all prior negotiations, proposed agreements, and all other agreements, whether electronic, written or oral. The Terms and Conditions may be modified at any time by us and the latest version of the Terms and Conditions may be found on our FAQ website. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative hearings based upon or relating to the Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. 

Assignment and Successors in Interest 

All of the Terms and Conditions shall be binding upon, inure to the benefit of, and be enforceable by the respective successors and permitted assigns of User. Except as specifically stated herein, neither these Terms and Conditions nor any of the rights, interests or obligations of User or us shall be assigned or delegated without the prior written consent of us. Any unauthorized assignment or delegation shall be null and void. Notwithstanding the foregoing, we may assign or otherwise transfer its rights and obligations to any affiliate (whether by purchase of stock or assets, merger, operation of law, or otherwise) of that portion of its business related to the subject matter hereof. 

Severability 

In the event that it is determined by a court of competent jurisdiction as a part of a final non-appealable judgment that any provision of these Terms and Conditions (or part thereof) is invalid, illegal, or otherwise unenforceable, such provision will be enforced as nearly as possible in accordance with the stated intention of the parties, while the remainder of the Terms and Conditions will remain in full force and effect.

Indemnification

User shall indemnify and hold us harmless against any and all claims, losses, damages and liabilities sustained by User resulting from, rising out of, or connected with any breach of, or non-fulfillment of any representation, warranty, covenant or agreement made by or other obligation of User contained in these Terms and Conditions.