Cancellation Policy
All reservations will require full payment at time of booking. The charge is fully refundable up to fourteen (14) days prior to your arrival date. Your full payment, unless we are otherwise requested, will be charged to the credit card used to confirm your reservation.
Cancellations, including reducing the number of nights stayed to only two (2), made less than fourteen (14 days prior to your arrival will result in forfeiting one hundred percent (100%) of your reservation. You will be charged for any missed date, no-show, or early departure at the nightly rate of your original reservation.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at booking@caltomproperties.com
STANDARD RATE:
Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and company rules. So to save any misunderstanding we would be grateful if you can observe the following:
- If the guest cancels more than 72 hours in advance, the total amount (100%) of the reservation will be refunded.
- If the guest cancels between 24 – 72 hours in advance, half (50%) of the total reservation amount will be refunded.
- If the guest cancels within 24 hours or no shows, no refunds will be given whatsoever.
- If the guest arrives and decides to leave early, the entire stay is charged and is Non-Refundable.
- In case of a “no-show”, the total price of the reservation will be charged and is non-refundable.
- No refunds will be provided for any wildfires, snowstorms, or natural events unless the city or property required evacuation. If the natural event occurs within 72 hours of the reservation being made, the guest will be allowed to cancel or alter the reservation dates free of charge.
- There is only few ways in which we can acknowledge cancellation of the guest’s reservation; the guest MUST contact booking channel where reservation was made (Expedia, Booking.com, Hotels.com, etc) and make the cancellation request directly through the platform, or if the reservation was created directly with our hotel or hotel website, you can contact us directly to cancel your reservation.
- All cancellations are confirmed via email immediately after the reservation has been canceled.
NON-REFUNDABLE RATE:
The total price of the reservation will be charged right away after booking and is non-refundable.
Refunds For Extra Services:
Should a charge already be completed, but require a refund based on a last minute change or cancellation of the guest, the guest agrees to be charged an 8% refund transaction service fee on the total refunded amount.
Reservation Change Policy:
Please carefully read our change policy.
- For any changes made before 72 hrs from the arrival date, no FEE shall be charged.
- For any change requests within 72 hours – 24 hours from the arrival date, a $75 non-refundable change fee + the price difference of the new date (if applicable) will be charged.
- No changes are allowed within 24 hours from the arrival date, only under special circumstances.
- Special circumstances (wherein the reservation can be changed within 24 hours of the arrival date)
- wildfires, snowstorms, or natural events.
- A $75 non-refundable change fee + the price difference of the new date (if applicable) will be charged for the change..
- Special circumstances (wherein the reservation can be changed within 24 hours of the arrival date)
Note:
A written confirmation (Email, SMS, or Chat) is a MUST before proceeding with any change request. The $75 non-refundable change fee will be per change fee made on the reservation.
Once the Reservation is changed it will be a Non-refundable reservation going forward.
Standard Booking Price:
The standard booking price includes the following:
- Utilities (water, gas and electricity)
- Internet and Cable TV usage
- Towels, bed linen and hairdryer
- Cleaning before and after your stay (daily cleaning is available upon request, additional fee may apply)
- All room amenities and facilities as mentioned on our website pages and in our correspondence
Important: When you make a reservation, you are booking a room type (not a specific room, unless otherwise specified in clear writing). Each room type includes similar rooms of equivalent size and equipment; however, interior design can be different.
Please note, your booking has not been made or verified until you receive a confirmation email stating your reservation has been confirmed.
Need help?
Contact us at booking@caltomproperties.com for questions related to refunds and returns.
